I lost a debit Mastercard years ago when my 3 year old took it from my wallet to use as a play toy. This is not that story. This lost debit Mastercard was discovered missing today. An hour later I am wondering if it is my telephone manners that are lacking or if I just always get the customer service rep who should have stayed home that day.
If you read about my conversation with the phone company a few weeks back, this one should come as no surprise.
Hubby’s and my credit cards are about to expire. The new one arrived.
Yes, I said one. Mine was missing. So we rang to question it.
“Hello, this is Bill with Visa, how can I help you?”
“Hubby received his new credit card, but I didn’t get mine.”
Bill: “We sent then out at the same time. What is the mailing address on your account?”
I told him.
Bill: “That’s not what I have. Do you have another mailing address?”
Me: “No, I live with my hubby. We have one joint account. You had his address correct.”
Bill: “How about an old address?”
I told him the old address – nothing. I asked him where he sent my credit card. He couldn’t tell me unless I mentioned the specific address first. I listed every address of mine since I was born – nothing. I paused to shake my head and roll my eyes.
Then I suggested he simply change the mystery address to match hubby’s card. No problem, as long as I could answer a few simple security questions about our account.
Bill: “Can you tell me the amount of the most recent recurring debit on your account?”
Me: “There is no recurring debit on my account.”
Bill: “I cannot change it if you cannot tell me the amount.”
Me: “Let me understand this correctly. You sent my debit card to the wrong address, and now there is a recurring debit on the card, and you can’t fix it?”
Bill: “Oh, let me have a look. . . Sorry. My mistake there is no debit. Can you tell me the amount of your last deposit.”
Travel Countdown to the Start of our Adventure: 61 days!
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Glad to know I’m not the only one those things happen to but sorry it had to happen. At least they make for good blog fodder. lol
Dafeenah recently posted..By: Rhonda
This kind of thing happens to me all the time. And I totally agree. At the end of the conversation, when he apologized again, I actually said, “that’s ok, I need something to blog about.”
Love it!
Lynne recently posted..Best Ice Cream Sundae Recipes
Clerks are jerks.
Joyce recently posted..Writer’s Post: The Blues
Yep
Ohhh I hate it when they mess up and it becomes our problem… I am having a similar problem with our Amazon storecard… I hate dealing with these people… :p I hope they did send yours out at the end of it…
Aysha recently posted..Valentine’s Gift Basket for Him
Mr. Bill is lucky that you have such a good sense of humor! I love that you told him “that’s ok I need something to blog about!” I hope he’s a new follower after all that!
Julie recently posted..Taking A Stand On Sitting
No chance he is following, I didn’t give him the link. Maybe I should ring back – LOL
I wonder what annoys call centre staff? What do they say to other call centre people they have to interact with?
Lynne recently posted..Best Ice Cream Sundae Recipes